Emergency Services-Central


The work of the Christian Community Service Center started with Emergency Services-Central providing a food pantry for Houston residents. This outreach program strives to help low income clients in southwest and central Houston who are in crisis situations.

Emergency Services offers assistance with basic needs such as food, medical assistance, and rental /utility assistance. Often called “the heart and soul of CCSC,” Emergency Services-Central is a special place where volunteers come together to work hand-in-hand, helping others in the community. Bilingual volunteers are always needed to adequately serve Spanish-speaking clients.

CCSC’s approach to addressing everyday basic needs assistance is three-fold:

  • Develop relationships with clients, and assessing their situations so that we can determine which CCSC services are appropriate and refer them to outside organizations that offer complementary types of services.
  • Provide persons in need with things needed for daily necessities: including food and hygiene items.
  • Provide financial assistance in special crisis situations so clients can maintain consistent residency and standard living conditions by paying for rent and utilities.

The program is staffed Monday through Friday from 10:00 a.m. to 2:00 p.m., and every Saturday from 9:00 a.m. to Noon at 3230 Mercer Street. In 2017, Emergency Services-Central served more than 6,800 unduplicated clients and 5,900 food packages were distributed to individuals/families in need. To combat homelessness and substandard living conditions, financial assistance for rent was given to 441 families (982 persons impacted); and 153 families benefitted from utility assistance (336 persons impacted).

Programs and Services

  • Food Pantry
    The food pantry provides a five-day supply of food for people experiencing hunger or food insecurity. Clients receive food items necessary for well-balanced meal preparation. In addition to the regular food package, clients may also receive fresh fruit and produce, grown in our community garden. Special needs are met for clients who are homeless.
  • Financial Assistance
    Limited financial assistance is available by appointment only for help with rent or utility payments. Financial assistance for medical needs (prescriptions, eyeglasses, etc.) is available on a first-come, first-served basis; however clients should call ahead because some types of assistance may not be available at all times. Clients must meet all appropriate guidelines.
  • Referral System
    Resource books are maintained to ensure that clients are referred to other agencies for long-term assistance and needs such as child care, low-cost housing, and healthcare.

Emergency Services-Central’s Hours
Monday-Friday 10:00 a.m. – 2:00 p.m.
Saturday 9:00 a.m. – 12:00 Noon (Food only – No financial assistance)

Donations are always welcomed and needed for the food pantry and clothing area. Items often come to CCSC through generous individuals, member churches and community drives. Most desired items include canned (meaty) soup, dry cereal, dry beans, rice and hygiene items (shampoo, deodorant, toothpaste, individually wrapped toothbrushes).

Donations Hours
Donations are accepted at Emergency Services-Central Monday through Friday, 10:00 AM – 2:00 PM and Saturdays 9:00 AM – 12:00 PM. Please ring the doorbell located at the Donations door and a volunteer will be happy to help you unload your items.

Indicators of Progress and Success
For our latest report on the effectiveness of our financial assistance to clients in crisis please click here.


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